Cancellation policy

Our Cancellation policy

Dear valued patients,

Due to an increase in late cancellations and no shows, please note that our team at Natural Sole Wellness Centre makes every effort possible to accommodate your time and requested appointment. When you book an appointment with one of our practitioners, they have reserved that time to devote to your needs and concerns. To ensure the continuity of our quality of care to all our patients, we request that you arrive on time for your scheduled appointment. If you are going to be late for your appointment, please notify us as soon as possible. Note that this may minimize your appointment time. When booking your appointment with us, you agree to our cancellation policy. In keeping with industry standards, here are the details of our cancellation policy below:

If you are unable to attend your appointment, we require a 24-hour notice. We know your time is valuable, and ours is too. Out of respect to our staff and other patients, this allows our administrative team to contact other patients who are on our wait list for their much-needed health appointments. Please note that these reminders are a courtesy from the clinic. As a patient, you are responsible for booking your appointment.

Cancellations less than 24 hours prior to the appointment will be subject to 50% charge of the appointment fee. We understand that emergencies can happen, and we get that. Should you need to postpone your appointment or modify it, you are to contact management for any concerns.

Missed appointments, such as “No Shows” and “Last minute cancellations” will be subject to the full (100%) charge of the appointment fee. This fee must be paid prior to future bookings. A valid credit card on file will be required for all bookings. We have a right to refuse any bookings made with an invalid credit card.

Cancellation of any appointment must be done during regular business hours with one of our staff members. We are unable to accept such requests via e-mail. If you book an appointment within the 24-hour time frame, the policy is in effect right away.

In the last few weeks, when reminding patients of our cancellation policy, some of our staff members have been treated with disrespect and verbal harassment. Cancellation policies are a common policy to be in place in any service-based industry, such as our wellness practice. Please note that we have a “Zero tolerance harassment policy”; We will not tolerate behaviour that disrespects and threatens our staff and patients, and that disrupts our provided quality of care. We have a right to refuse appointment booking/ access to our clinic to any individual who fails to respect our code of conduct and policies in place.

We appreciate your understanding and your consideration towards our small business, as we strive to provide high quality treatments to all our patients.

 The management team at Natural Sole Wellness Centre