Frequently Asked Questions

Are the services provided covered?

Our services are not covered by OHIP. While most extended third party insurances may cover some of our services, we recommend you confirming the details of your coverage with your insurance provider prior to booking an appointment with us. Some of the medical services can also be applied towards your income taxes as medical expenses.

What is the booking policy?

A valid credit card is required to book any new appointment.

What is the online booking deposit policy?

The deposit required when booking an appointment online is NON-REFUNDABLE. In the event that the appointment is CANCELLED with at least a 24 hour notice, the deposit will be added to your account as a credit for any future booking.

What is the pricing policy?

Prices and promotions are subject to change at any time.

What is the Gift Card/Certificate policy?

All Gift Cards/Certificates non-refundable and cannot be redeemed for cash.

Gift Card/certificate must be presented at time of redemption. Any unused balance will be converted to credit at balance that is added to the patient/client’s file.

What is the pre-purchased package policy?

Service packages sales are non-refundable.

What is refund policy?

All product sales are final and are NON-RETURNABLE & NON-REFUNDABLE.

If you are unhappy with products or services received at Natural Sole Wellness Centre, please contact the Director of Operations at (613)761-6060.

What is the cancellation policy?

Our team makes every effort possible to accommodate your time and requested appointment. Know that when you book an appointment with one of our practitioners, they have reserved that time to devote to your needs and concerns. When booking your appointment with us, you agree to our cancellation policy.

If you are unable to attend your appointment, please notify us as soon as possible. We require a 24 hour notice for all cancelled or re-schedule appointments. Cancellations less than 24 hours prior to the appointment will be subject to 50% charge of the appointment fee. 

Missed appointments, last-minute cancellations, and “No Shows” will be subject to the full (100%) charge of the appointment fee. 

Cancellation of any appointment must be done during regular business hours with one of our staff members. We are unable to accept such request via e-mail or voicemail. If you book an appointment within the 24-hour time frame, the policy is in effect right away.

You are to contact management should any questions or concerns arise.

What is the late arrival policy?

If you are going to be late for your appointment, please notify us as soon as possible. Note that this may minimize the time you will spend with the wellness practitioner for your treatment.

What is code of conduct policy?

We are committed to provide you with quality of care. With all respect, we kindly invite you to read our Code of Conduct:

  • Treat every individual with respect and honesty.
  • Refrain from discriminatory comments at all times.
  • Understand that posting comments on the Internet that harass, bully or insult a staff member, patient or client is unacceptable and could result in refusal of services provided from NSWC.
  • Understand that threatening, violent and harmful language and interactions are unacceptable.
  • Understand that any sexual solicitations and conducts are unacceptable, not tolerated and will result in non-completion of your service. This can be reported to authorities.

We will not tolerate behaviour that disrupts our provided quality of care or threatens the safety of the individuals inside our facility.

We respond to your request in a timely manner. Access will be given when approved by practitioner. We may charge a reasonable fee when providing copies of your records. We will provide you with a notice of the fee prior to processing your request.

Your records are retained in our facility as required by law and professional regulations. Generally, we will retain records at a minimum of 10 years from the date of the last visit or, in the case of minors, 10 years from the time client’s 18th birthday. When information is no longer required, it will be destroyed as per professional and governing regulations.

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